FAQ

Can I use the tablewares immediately after purchase?

A. There is some work that needs to be done after purchasing the tablewares. Please follow these instructions so that you can use them for a long time.

What to do after purchase

There are two main types of tablewares, pottery and porcelain. Simply put, pottery is made of clay and porcelain is made of stone. Pottery, which is made of clay, absorbs water, and if water or oil seeps into it, it can cause odor and mold.

When you purchase pottery, you need a preparation called "Medome" .

"Medome” means to coat the numerous small holes on the surface of the potteries to prevent stains and dirt to some extent.

Pour enough rice brine (or water with flour or potato starch) into the pot to cover the vessel, and slowly raise the temperature over medium heat. After about 10 minutes, turn off the heat and leave the pot to cool naturally for about half a day.

*If the heat is too intense, only some part of the vessel will be extremely hot, which may cause cracks, splits, or other damage to the vessel.

*Sudden cooling will lead to damage to the vessel.

*When sealing multiple vessels at once, place a piece of kitchen paper between the vessels to prevent them from colliding directly with each other.

By sealing, the starch will fill the fine spaces between the vessels, preventing dirt from getting into the vessels.

Q.Can I use the artist's plates in a dishwasher or a microwave oven?

A.The dishes we offer are carefully handcrafted one by one by artists and craftsmen. Please note that some of our dishes cannot be used in microwave ovens or dishwashers, which are indispensable in modern life.

Microwave

Basically, microwave ovens can be used for warming up, but rapid temperature changes may cause breakage of the ware. However, as for the vessels with metal decorations such as gold or silver, please do not use microwave ovens as sparks may be emitted.

Dishwasher

As with microwave ovens, items with metal decorations may peel. Due to the high water volume in dishwashers, water-absorbent ceramics can easily become soaked. Exposure to the humidity and temperature in the cabinet while soaked can cause odor and mold. In addition, bumping into nearby vessels in the dishwasher may cause breakage.

You may feel a little inconvenient.

However, because it is your favorite vessel, we hope you will take good care of it as if its creator spared no effort in making it.

As you use it, the color will gradually become more subdued, and there may be some scratches or stains. We call it "scenery. We hope that you will enjoy the changes in the scenery and nurture it into your own unique vessel.

Q. What payment methods do you accept?

A. Various payment methods are available.

・Payment methods

We accept credit card payment, deferred payment, PayPal, bank transfer, and Rakuten Pay.

・Credit card payment, PayPal, carrier payment, Rakuten Pay

Payment is confirmed at the time the order is placed.

・Deferred payment

Please make a payment for one month through Paidy by the 10th of the following month at a convenience store or bank transfer.

Q.How many days after ordering will my order be shipped?

A. Orders are usually shipped within 7 days of receiving the delivery request.

However, since we handle many items that are on order, it may take longer than usual for some items to be ready.

Please note that international shipping is not available in our store.

Please note that some items may be out of stock or on backorder even if they are in stock on the site. Some items are in limited quantities, so please pardon us that we might have items that are out of stock.

Q. Where can I make an inquiry?

A. Please call us at the number below or send an e-mail from the Contact Us page.

TEL 03-5636-9880

Q. Can I cancel or return my order?

A. As a general rule, we do not accept cancellations.

If you are not able to receive your package due to absence for a long period of time or refusal to receive it after shipment and it is treated as a return, we may refuse your order in the future. We thank you in advance for your understanding.